Hey OkCupid, you just lost a 9 year customer. Here’s why:

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About a month ago I found myself unable to login to my account. I couldn’t even reset my account. All I got was a message saying “Sorry, we’re having technical difficulties right now. Check back later.”

I did a Google search for that string and discovered this “technical difficulties” message is what you display when you ban accounts. Seriously?? You banned my account? I’ve used the site pretty much since it came out. I’ve answered pretty much every question in the quizzes you’ve used in your market research studies, I’ve had paid subscription, I’ve even successfully used the site to find matches that turned into relationships and recommended it to others.

I’ve given you a chance to correct this mistake. I’ve sent two messages through the “feedback” form asking for an explanation about my banning because I’m certain it’s a mistake.

But I’ve heard nothing back in a month, so it’s clear that you don’t value customers who have been using your service for almost a decade. I guess it is just as well. Your platform had a good idea back in 2004 with the personality test matching, but I know you’ve gotten rid of those profiles anyway. To be honest, your service began going downhill every since you were bought by InterActiveCorp so I guess it’s not completely surprising to think some bot is probably running the whole site.

I’ll tell you what I won’t miss: needing to spend an hour every day looking through the search results trying to find a potential date. I also won’t miss writing a 3 paragraph message to dozens of girls, because only .05% of them will actually respond; partly because they are spammed by dudes, but mostly because a lot of the women on the site are stuck up. I can say this with confidence because in the 9 years of profile-reading I’ve done, the majority of women request an ideal guy who is at least 5’9″. If you happen to be just a’bit below the average height, they won’t even talk to you. I also wish you’d have added some more filters; I realize I’m 30 now and a lot of women in my age range have children from past failed relationships, but I don’t want to date a single mother. I’ve tried, and it turned out exactly like I thought it would with all the drama between three families. I’ll never do it again, yet I can’t filter out women who have kids from my OkCupid search results, resulting in more wasted time trying to find a match.

I was on the fence about leaving the site because in almost a decade you’ve done jack to improve the user experience. Thanks for making the decision to leave easier by showing you don’t care about me as a customer anyway, and can’t be bothered to even explain why my account was spontaneously banned.

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